Returns Policy

Please contact us if you have an issue or question about any of our products. The Gumnut Toys team can be contacted on:

Faulty Items

Gumnut Toys will meet our obligations in accordance with your rights as a customer under the Consumer Guarantees Protection/ACCC for any faulty items. For more information please visit, https://www.accc.gov.au/consumers.

Gumnut Toys will accept product returns and provide you with an exchange, credit note, refund or repair where:

  • The product is not of acceptable quality in accordance with the Consumer Guarantees Act
  • The product is not fit for its intended purpose, or
  • The product does not match the sample or our description.

We will refund to your original method of payment.

Other returns

If you wish to return an item because you have changed your mind about your purchase, We will offer you an exchange or Gumnut Toys credit provided that:

  1. You produce your original Gumnut Toys emailed invoice at the time you request the return the item.
  2. You apply for the return within 90 days of purchase.
  3. The item is in re-saleable condition including that:
    1. It is in its original packaging, including instruction manuals and all accessories, and
    2. It is unopened, unused and in its original condition.