Gumnut Toys are committed to achieving the highest levels of customer service and ensuring that the online ordering process is as hassle-free as possible.
We use E parcel with Australia Post. This allows for a signature on delivery and tracking of items. All express Post items will also require a signature on delivery.
We do allow pick up for those living locally or in Brisbane. Simply call Karen on 0412 732 067 or send us a message here to arrange a time.
We offer FREE shipping for orders AUD$100+ (Excludes Express Post, International Orders, orders to rural areas and oversized items).
Some items are too big for this method and the cost is calculated. Gumnut Toys offers a flat rate of standard shipping of $9.95 per order and express shipping of $16.95 per order to most of Australia.
You can calculate the postage costs before you send your order during step 1 in the shopping cart. Just choose a country and hit "calculate freight".
If we have the product in stock it will be shipped within 2 working days of receiving the order.
If for some reason we are out of stock at the time you place your order, we will contact the supplier and advise you via email when the items should be available.
We will again notify you by email when your items are sent.
To process an order online you need to have a valid email address for us to send to you your order details. One of the most common problems with online ordering is incorrect email addresses or mistakes occurring when you enter your email address.
Step 1: Add items to your shopping cart
- Select the items and quantities you would like to order and these will be added to your shopping cart
- Select your country from the drop down list and click on the "Calculate" button to calculate shipping costs
- Enter your email address (for returning customers only)
- Click on the Checkout button
Note: There are two shipping methods: Post and Express Post. Please refer to the table below for shipping costs. If you choose the Pick up or Express Post option, the shipping costs will be calculated manually before the payment is processed.
Step 2: Fill in your billing information
- Enter your billing details and your delivery details
- Click on the Submit button
Step 3: Choose your payment method
- Click on Direct Deposit, PayPal, Credit Card or Money Order
Note: We don't accept Cheques or Cash when you order online.
Step 4: Payment details
- Direct Deposit: copy the account details for the direct deposit payment and click on the Submit button
- PayPal: click on the Submit button
- Credit Card: fill in your credit card details in the spaces provided and click on the Submit button
- Money Order: copy the details for the money order payment and click on the Submit button
Step 5: Process Order
- Review the billing and shipping information
- Review the payment information
- Review the products information
- Click on the Place Order button to confirm the order
Once your order is fully processed you will receive an email of the order details. If you do not receive the emailed order confirmation please click here to contact us.